FAQ

WHO IS 'LES CARTES SOPHIE'?
I am Sophie Pelletier, self-taught artist of watercolors, photography and design. Hippie soul living with the man of my life and my cat, Floydee (Like Pink Floyd..) Passionate about everything (almost), but above all, passionate about protecting the Earth and connecting with people from all around the world. For more info see the page ‘About Us’.

WHERE ARE YOU BASED?
My studio is settled in Edmundston, New Brunswick, Canada.

WHAT MATERIALS DO YOU USE TO CREATE YOUR ORIGINAL ARTWORK?
Every artwork is made using acid-free archival Microns pens, high pigmented quality watercolor paint, and Fabriano cold press acid-free watercolor paper 100 % cotton. I also use white ink and glitters.

WHAT MATERIALS DO YOU USE TO CREATE YOUR PRINTS?
Every print is printed from home, using an Epson Et-8850. I print on Fabriano cold press acid-free watercolor paper, 25 % cotton. Individually sign by me.

DO YOU DO ANY BRANDING OR DESIGN WORK?
Yes! I do love collabs!

CAN I COMISSION AN ORIGINAL PIECE OF ARTWORK? SPECIAL REQUESTS?
You certainly can! This is what I love the most, create something special for a loved one. If you want an original and unique artwork, feel free to send me a message/e-mail of what you want; colors, theme, ideas, and it will be my pleasure to create for you!

DO YOU WHOLESALE?
No, I don’t. My products take a great amount of time to imagine/produce, and I prefer to work in small batches and sell directly to my customers.

DO YOU SELL LOCALLY?
Yes! There is a selection of Les Cartes Sophie at;

-Sunseeker Jewelry Boutique (Edmundston, New Brunswick)

-Atelier d’à Côté/Atmosphère (Edmundston, New Brunswick)-

Centre Énergie Mystik (Edmundston, New Brunswick)

- Brûlerie du Vieux Poste (Edmundston, New Brunswick)

- Marché Donat Thériault IGA Extra (Edmundston, New Brunswick)

- Handmade GF (Grand-Sault, New Brunswick)

- Aloha Café Boutique (Lamèque, New Brunswick)

*Stay tuned for the next market!

DO YOU DELIVER/PICK UP LOCALLY?
Yes! It is FREE delivery/pick up for residents of Edmundston, New Brunswick.

HOW QUICKLY WILL MY ORDER SHIP?
Once your order is completed and paid for, I will try to have it sent within 2-5 business days unless otherwise notified.
Please note that a special request takes longer to make, in that case it might take 1 to 2 weeks before it gets shipped. *Also depending on the demand.

DO YOU SHIP INTERNATIONALLY?
Not for now, but if you want to buy artworks, please feel free to send me an email and I will do my best to answer your questions and make it possible!

WHAT IS YOUR RETURN POLICY?
I currently do not offer returns. If you have any questions, please send me a message via email and I will do my best to answer them or any issues.

HOW WILL MY ARTWORK BE PACKAGED?
Every artwork is placed within a clear bag to preserve it from water and other damaging materials and shipped in a rigid envelope made from recycled material.

HOW SHOULD I CARE FOR MY ARTWORK?
It is recommended to place the artwork in a frame covered with glass or hard plastic to keep its lifetime and make it an everyday decoration. This will prevent it from twisting and its colors fading over time. Also, I recommend to not place the artwork in the sun rays. (Except to see the magic for seconds.)